Transaction coordinator FAQ
Good questions.
Straight answers.
What Washington agents, teams, and brokerages ask before handing us their first file.
What does a transaction coordinator do?
We handle the administrative side of your transaction, from accepted offer to closing. That means tracking deadlines and keeping every party informed. Your brokerage file stays complete the whole way through.
When should I hire a transaction coordinator?
When paperwork starts crowding out client time. There’s no minimum commitment, so you can start with a single file.
Do your transaction coordinators hold a real estate license?
No. None of our transaction coordinators hold a real estate license. The services we offer are strictly clerical in nature. Real Time Savers is an independent company, not affiliated with any brokerage. We work under your oversight on every file.
What won’t you do?
We will never cross over into any activities that require a real estate license, including negotiating, or discussing or interpreting contract terms, contingencies, or agency with your client. Those questions go to you.
When does your work start and end?
We start at mutual acceptance and stay with the file through closing. We support buyer, seller, and dual agency files. We don’t work on listings before mutual acceptance.
Will I work with the same coordinator?
Yes. You’ll have a dedicated coordinator who gets to know you and your business.
Which brokerage systems do you work in?
We work in the platforms real estate firms already use, including SkySlope, Paperless Pipeline, Brokermint, and more. We don’t manage or update personal CRMs.
Do you work with my firm directly?
Yes. If there’s a question about a specific requirement, we work with your firm and its staff directly.
Do you work with agents in my area?
Yes. We serve agents across Washington State, with a focus on Whatcom, Skagit, Island, and Snohomish counties.
Can my brokerage hire you for all of its agents?
Yes. Firm-wide support is set up as its own agreement, based on your firm’s needs and volume. Contact us to start that conversation.
How much does a transaction coordinator cost, and who pays?
Starting as low as $200. Each package is a flat fee per file. We bill you directly, outside of escrow, once our work is complete. If a file is terminated, a small prorated fee covers the work already done. See the services comparison for more details.
What’s the difference between Transaction Coordination and TC + Client Care?
Transaction Coordination keeps every professional on schedule. TC + Client Care adds branded updates to your client plus NWMLS form help.
Do I have to use the same package on every transaction?
No. You choose a package each time you send us a file, and there is no minimum commitment. Pick Brokerage Compliance for one deal and TC + Client Care for the next.
Is there a contract or minimum?
We work under a simple service agreement. It sets clear expectations for who handles what on each file. There’s no minimum or long-term commitment.
Will you talk with my clients?
Only with our TC + Client Care service package. Your buyer or seller hears from us weekly and at key milestones, always branded to you. Prefer to keep client contact yourself? Our other packages leave it with you.
Do you fill in NWMLS forms?
Not in our Brokerage Compliance or Transaction Coordination packages. Filling in NWMLS forms is part of TC + Client Care, with an MLS unlicensed assistant account.
How will you remind me of deadlines?
By text and email. You get a full timeline of your dates up front. Email stays consistent for proactive follow-up, and priority reminders come by text. Most items are done well before they’re due, because we start collecting them early.
What if a document is missing?
We let you know early, long before closing. You collect any missing signatures. Once you send the document, we submit it for your firm’s review and final stamp of approval. Want help getting electronic signatures? See our TC + Client Care package.
Whose name does my client see?
Yours. Every guide and update carries your name, photo, and branding. Our email signature shows your information, so we read as part of your team.
How often will my client hear from you?
At least once a week. A branded status report goes out every Thursday, plus we send additional communication at key milestones.
Will I see what you send my client?
Yes. You’re CC’d on every message, so you are always in the loop.
What if my client asks something you can’t answer?
We let your client know it’s a question for you. If you’re not already included on the inquiry, we forward it to you.
How do I get started?
Book a discovery call. Next, you sign our service agreement, complete an onboarding questionnaire, and we assign your coordinator. After that, sending a file is simple. Fill out a quick online form and send us the executed purchase and sale agreement.
What do you need from me?
Your brokerage checklist, access to your brokerage file system, and the executed purchase and sale agreement. Then send any additional documents as you receive them.
